Equipment Troubleshooting

Let's Check Out Your Equipment

Ensure that the router is plugged in to a functional outlet
Check all cables for damage like bite marks, sharp bends or crushed wires
Verify that the green power LED on the back of the router is on
Verify that the thick ethernet cable with the red boot is plugged into port 5
Verify that the red LED on the front of the router next to the '5' is on
If all the things above are good, please send us a message and we can check your connection from our end and find the problem.

Ensure that the router is plugged in to a functional outlet
Check all cables for damage like bite marks, sharp bends or crushed wires
Verify that the green power LED on the back of the router is on
Verify that the thick ethernet cable with the red boot is plugged into the POE port on the power injector
Verify that an ethernet cable is plugged into the LAN port on the power injector and into any port on the Wi-Fi router
If all the things above are good, please send us a message and we can check your connection from our end and find the problem.

Ensure that the router is plugged in to a functional outlet
Check all cables for damage like bite marks, sharp bends or crushed wires
Verify that the white LED ring on the bottom of the router is on
Verify that the thick ethernet cable with the red boot is plugged into the 'WAN 24v PoE out' port on the router
Verify that an ethernet cable is plugged into the POE port on the power injector and into any port on the '24v PoE In' port on the router
If all the things above are good, please send us a message and we can check your connection from our end and find the problem.